1. Overview
Vinitsoni Digital sells digital products, online courses, and services. Due to the nature of digital delivery, this policy outlines refund eligibility.
2. Digital Products (Non-Tangible Goods)
- All digital products (ebooks, templates, downloads, etc.) are non-refundable once delivered.
- Since products are instantly accessible, we do not accept returns.
3. Online Courses
- Once a course is purchased and access is granted, no refunds will be issued.
- Refunds may be considered only if:
- You were charged multiple times due to a technical error
- You did not receive access after payment
4. Services
For services (consultation, digital marketing, etc.):
- Refund eligibility depends on service stage:
- Before work starts → Eligible for partial/full refund
- After work begins → No refund
- Custom work is non-refundable
5. Cancellation Policy
- Orders cannot be cancelled once processed for digital products
- Service cancellations must be requested before work begins
6. Refund Processing
If approved:
- Refunds will be processed within 5–10 business days
- Amount will be credited via original payment method (Razorpay)
7. Chargebacks
Initiating a chargeback without contacting us may result in:
- Account suspension
- Permanent ban from services
8. Contact for Refunds
To request a refund:
Email: vinitsonidigital@gmail.com
Include:
- Order ID
- Payment details
- Reason for request
9. Policy Acceptance
By purchasing from our website, you agree to this Refund Policy.